Our system is built with multiple levels of users for maximum scalability and visibility; perfect for the large enterprise level companies with numerous offices, divisions, and multi-level affiliate structures. All users (Employees, Branches, and Agents) can access the system to see, edit, and administer their own files. Numerous permissions exist to provide complete control over which actions users can take and what files they can see.
Every organization is different and as such their employee structure is different, our software will easily support your business model.
Lead conversions are top of mind for every business and with a careful balance between human touch and software automation, your company can experience significant ROI within the first 30-60 days. The software supports 3rd party lead vendors via APIs and URL lead posting for easy lead integration, while direct lead importing using CSV or Excel files is a breeze. Easily assign leads to specific agents, set up E-mail auto-responders, Mass E-mail marketing, follow up reminders and more.
The software supports E-mailing and Faxing functionality to send previously uploaded or system generated documents and files related to a client file. Auto-responders can be created from your own HTML templates and sent at specific daily or weekly intervals for automated follow up or customer service. Bulk E-mailing is available from our 3rd party provider that specializes in E-mail delivery; different rates will apply based on sending volume.
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The software fully supports all loss mitigation related services like HAMP, HAFA, HARP, NPV, Foreclosure Defense, Litigation, Bankruptcy, Commercial Loan Mod, and many more. The system was designed to let you customize key areas of the software, so all your service offerings can be supported.
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Document Auto-Generation w/ E-signature.
Blow your competition away by using E-signature technology to get all your agreements and required documents signed within 5 minutes vs. 5 days. The built in document library has all the required forms for loan mods and short sales like: HAMP, RMA, Form 710, HAFA, NPV, HARP, and over 15 lender specific packages. You can also auto-generate your own forms and packages with the document wizard.
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Our built in HAMP calculator makes it easy to determine what a homeowner's new mortgage should look like using the HAMP waterfall guidelines. For Non-HAMP loans, you may manually control the proposal and generate unlimited variations for alternative proposals. The proposal report summarizes the client's current financial picture, HAMP proposed payments, outlines foreclosure costs, and lender losses due to a foreclosure. Just click to see a sample Proposal.
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Calculating NPV based on the latest formula provided by Treasury is critical in determining guaranteed HAMP eligibility. Even Non-HAMP loans are required to pass NPV 4.0 if mandated by the investors owning loans in large pools. Contact us to learn more how to access NPV 4.0. Additional per file rates will apply.
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HAFA is an extension of HAMP and provides guidelines for participating lenders/servicers to follow when handling short sales. One significant update in HAFA, is the ability to get a property approved for short sale without having an official buyer's offer. Our system, will help auto-generate a HAFA compliant short sale package with a robust short sale offer analysis. The analysis instantly determines the net investor benefit using a built in, complicated formula used by the banks.
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Data Security and Updates
Because we are web based, we manage the servers controlling your data and running the software application. With that said, we take security seriously and have implanted all the necessary safeguards to keep your data safe and secure. All data is backed up daily on redundant servers and all sensitive data is encrypted using Blow Fish encryption services.
Additionally, as the industry changes, we make the necessary updates to your software free of charge.
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Pipeline Managment and Custom Reports
The customizable pipeline interface allows your organization to get a 360-degree view of all the client file activity and statuses. There are numerous ways to search and sort the client files to generate a list view or Excel report to help managers and key employees stay on top of relevant statistics and file activity.
For example, you can track which users generates the most approved files ... which files have missing docs ... which agents submit the most denied files ... which client's owe money this week ... which properties have sale dates this month. The file sorting variations are endless and priceless!
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Turnkey Website Templates
These days operating without a nice website is unheard of. Almost everyone has a computer and internet access, so your online image becomes your main face to the client. It often is the deciding factor of whether someone will do business with you. Check out our website gallery and improve your image overnight! Our website department will make sure everything runs smoothly and integrates nicely with the software application, allowing for easy online submissions.
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The software lets you create tasks for yourself or any user associated to a file, including the client. Reminders are sent via E-mail and SMS text message. Each user can see their respective, assigned tasks in their own calendar, while managers can see all tasks globally. The centralized calendar is key for companywide collaboration and providing visibility to time sensitive items like past due billing, sale dates, and high priority tasks.
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Within each client file there is section to input multiple fees owed by the client for the different services you may offer. You control what fees are listed in the system and set them up for future dates owed and/or in phases.
Built reminders can be set to notify the client, Agent, Branch or any back office employee of amounts due. Reminders are sent via Email and Text message if Cell number is entered.
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The software comes complete with all the lenders and servicers contact information, updated periodically. You can also store your own private contacts and notes per lender/servicer, which is only viewable by your staff.
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As the government rolls out updates to HAMP, lender and servicers struggle to stay informed and execute on HAMP guidelines.
As a professional loan modification advocate, you should have these guidelines in your arsenal to combat against the lenders and servicers. Although most HAMP guidelines and updates are suggestions to best practices for the lenders to follow, it helps in the negotiation of your client's loan modification to fall back on some set of guidelines. Inside TheLoanPost.com, you will have access to updates and links to resources to help you stay informed!
